Support Service provided by LXF is only valid for customers who have purchased our software or hardware directly from LXF Pepwave Limited (“LXF”). If you did not purchase from LXF, please contact your authorized reseller for assistance.
LXF’s Support Service includes providing technical assistance to diagnose and identify software and hardware not performing to documented specifications, and general assistance regarding use and implementation on a limited basis. LXF’s Support Service only provides assistance to inquiries of network setting or configuration related to our software and hardware, and it does not include step-by-step installation or configuration of software and hardware.
Below are Support Service policies that you may need to know before contacting LXF Support Team:
Valid service period is twelve (12) months, starting from the time of shipment of hardware or software. LXF’s Support Service would only be provided for customers purchased directly from LXF.
You should provide valid information to our support team, including: inquiry details or issues experienced, current firmware version, contact details, model number and serial number of the hardware or software. Please remember to include a diagnostic report, exported by following these instructions, along with your inquiry to save time for troubleshooting.
Last Updated: 21th March 2020
LXF warrants solely to the original end-user purchaser (“Purchaser”) that hardware (“Hardware”) purchased from LXF or our Authorized Partners will be free from defects in materials and workmanship when used within the limits set forth in LXF’s published guidelines for a period of twelve (12) months, starting from the time of shipment of the Hardware to the Purchaser, or the date when the Hardware was purchased according to sales registration, whichever is later (“Warranty Period”). LXF’s published guidelines include but are not limited to information contained in technical specifications, data sheets, and user manuals.This warranty is hereafter referred to as “LXF’s Limited Warranty”.
ALL SOFTWARE PROVIDED BY LXF (“SOFTWARE”) WITH OR WITHOUT THE HARDWARE, WHETHER FACTORY LOADED ON THE HARDWARE, CONTAINED ON MEDIA ACCOMPANYING THE HARDWARE OR DOWNLOADED FROM OUR WEBSITE, IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND.
LXF’s Limited Warranty is non-transferable and extends only to the original end-user purchaser who acquired the Hardware from an Authorized Partner who has the right to sell in the end-user’s territory. LXF explicitly disclaims any warranty obligations for Hardware that is sold outside of the assigned territory of an Authorized Partner.
Your exclusive remedy and LXF’ entire liability under LXF’s Limited Warranty will be for LXF, at its option, to replace the Hardware with a reasonably available equivalent new or refurbished LXF Hardware. Any replacement Hardware will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer. All Hardware and parts that are replaced become the property of LXF.
Exclusion and Limitations
LXF’s Limited Warranty does not apply if: (a) the Hardware assembly seal has been removed or damaged, (b) the Hardware has been altered or modified, except by LXF, (c) the Hardware damage was caused by use with non LXF Hardware, (d) the Hardware has not been installed, operated, or maintained in accordance with instructions supplied by LXF, (e) the Hardware has been subjected to abnormal physical or electrical stress, abuse, misuse, negligence, or accident, (f) the serial number on the Hardware has been altered, defaced, or removed, (g) the Hardware damage was caused by lightning, power surges or wrong voltage usage, or (h) the Hardware is supplied or licensed for beta, evaluation, promotional, testing or demonstration purposes for which LXF does not charge a purchase price or fee.
Without limiting the foregoing, LXF does not warrant that the operation of the Hardware or Software will be uninterrupted or error free. Also, due to the continual development of new techniques for intruding upon and attacking networks, LXF does not warrant that the Hardware, Software or any equipment, system or network on which the Hardware or Software is used will be free of vulnerability to intrusion or attack. The Hardware and Software may include or be bundled with third party software or service offerings. This limited warranty shall not apply to such third party software or service offerings. This limited warranty does not guarantee any continued availability of a third party’s service for which the Hardware or Software may require.
Disclaimer
TO THE EXTENT NOT PROHIBITED BY LAW, ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE WARRANTY PERIOD. ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, ARE DISCLAIMED.
The above disclaimer may not apply to you as some jurisdictions do not allow limitations on how long an implied warranty lasts. LXF’s Limited Warranty gives you specific legal rights, and you may also have other legal rights that vary by jurisdiction.
Last Updated: 2th January 2020
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